Frequently Asked Questions

Everything you need to know about our beauty products and shopping experience.

Are myShop products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All myShop products are 100% cruelty-free and we offer a wide range of vegan options. Please check the 'Ingredients' tab on each product page for specific certifications.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. Shipping typically takes 3-5 business days for domestic orders.

What is your return policy for opened skincare items?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.

Do you ship internationally?

Currently, myShop ships to the United States, Canada, and the UK. We are working on expanding our shipping zones to more countries soon.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Afterpay and Klarna.

How should I store my beauty products to ensure they last?

To maintain the efficacy of active ingredients, we recommend storing your products in a cool, dry place away from direct sunlight. Ensure lids are tightly sealed after every use.